A Clonmel woman who watched as a gush of discoloured water took her shower ‘off the wall’ has been told that it’s her problem by both Irish Water and the County Council.
Mia Cummins, who lives in Oliver Plunkett Terrace, estimates that up to €1,000 of damage was caused when the mains water supply into her home was ‘backflushed,’ probably as part of road or plumbing works elsewhere in the town, and caused the massive rush of water.
Now Mia is pleading for someone to take responsibility for the damage caused and help her with the cost of repairs. Because the damage is on her private property Mia has been told that it is her responsibility to pay for repairs.
“It’s absolutely crazy,” Mia told The Nationalist. “A backflush of water from roadworks took the shower off the wall!”
The dramatic incident occurred on Thursday, September 25. As Mia turned on the power shower unit “there was a gush of water that just burst out with such force it blew the seals off the side of the shower. The power unit flooded completely and water was beginning to show through the tiles at the back of the unit.” The water was bright orange in colour and full of sandy grit.
Her first thought was to turn the electricity off as she was petrified.
Mia rang Irish Water straight away and was told what had happened sounded dreadful and she was a priority case. Irish Water contacted the local council water services department who now work for them on a contract basis. It was the next day when a man from the County Council did come to her home and told her he had seen cases like this before, that someone had ‘backflushed the system.’
Mia was hopeful the council would then approach the workman or company who had done this and they would be held responsible for the damage - but was told no. Because the damage had occurred inside her home she was now responsible for putting things right.
“I was extremely shocked,” Mia said, “I thought Irish Water would have a procedure for something like this.”
Mia told The Nationalist that Irish Water said the local council were responsible and that she should be compensated. “I would have been happy with that,” she said. But the County Council disagree. “The council want nothing to do with it.”
Since then Mia has not heard from Irish Water or the council. She says the damage may now have to be covered by her own house insurance.
Local and national representatives have been in touch since Mia pleaded for help but as yet have not been able to help either.
Mia has given up on receiving compensation but she wants to highlight what happened.
The day before this happened the County Council and Irish Water issued a notice that there would be interruptions to the water supply due to essential maintenance works from 9pm, affecting the several areas in Clonmel.