Axa insurance confirms closure of Clonmel office

Eamon Lacey

Reporter:

Eamon Lacey

Email:

elacey@nationalist.ie

Axa insurance confirms closure of Clonmel office

                            Motor insurance company Axa has confirmed that it is to close  an office  branch in Clonmel  by the end of the year.

There are four full time employees and one part time in the Clonmel branch.

 

In a statement Axa said in recent years like other financial service businesses in Ireland, Axa has seen a pronounced switch by customers away from branches in favour of telephone and online channels.  This increased customer preference for online and mobile service has meant a reduction in demand for branch visits in some locations.

In June of 2017  Axa confirmed that it had completed a review of its multi-channel model  including how its branch network should be transformed to more effectively reflect changing customer preferences now and for the future.

Amongst the proposals set out to staff at that time was a reduction in the number of branches located in the Republic of Ireland and Northern Ireland.  The branch in Clonmel was identified as one of the branches that would close as fewer customers are choosing to use the branch to do their business with Axa in favour of phone and online services. 

"The closure is expected to take effect towards the end of this year.  In the coming months all customers of the branch will be contacted by Axa directly and will receive advice and information on how the company will continue to provide excellent customer service, by phone to its Irish 24-hour Axa staffed customer service centre,through its smart phone friendly website and through neighbouring branches including its branch in Thurles" said an Axa spokesperson.

“We will work closely with staff and customers to deal with these changes with care and sensitivity. We will continue to deliver excellent customer service in 24 branches throughout Ireland while providing service options that reflect the needs and preferences of our customers in Clonmel” the spokesperson added.