Bank to restore full-time manned counter services to five Co. Tipperary branches

Bank to restore full-time manned counter services to five Co. Tipperary branches

Five Co. Tipperary Bank of Ireland branches are to have their all-day staff manned counter service restored by the end of the year but branches that completely lost the service last year won't have it restored. 

The counter service at Bank of Ireland's branches in Carrick-on-Suir, Cashel, Tipperary Town, Thurles and Roscrea was reduced to mornings only from 10am to 12.30am in early August last year.

They were among a large number of the bank's branches around the country affected by the policy, which meant that after 12.30pm customers could only use the bank's self-service machines for cash withdrawals and lodgements.

Bank of Ireland has now done a u-turn and confirmed it will be restoring the counter services at these branches to afternoons by the end of the year. 

"The programme is happening on a phased basis and we will be in touch with more detail in relation to Tipperary once the dates are confirmed over the coming months," said a Bank of Ireland spokesperson. 

However, the Bank of Ireland branches in Cahir and Templemore where the staff manned counter service was completely removed in August, 2018 won't have them restored, according to the spokesperson. 

Since the loss of the manned counter service, customers attending the Cahir and Templemore branches can only use a self-service machine to withdraw and lodge cash while foreign exchange and coin transaction services are no longer available. Customers are also no longer able to withdraw sums of more than €1,300 from the branch.